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Forum on Information Policy



Putting Digital Information to Work:
Knowledge Management and Information Policy

Presentations by

Dr. Thomas Davenport, Director, Andersen Consulting Institute for
Strategic Change
and Professor, Management Information Systems Department, Boston
University Graduate School of Management

Dr. John C. Thomas, Manager, Knowledge Socialization, IBM Watson Research
Center

Mr. Ian Wilson, National Archivist of Canada

Maryland Forum on Information Policy Issues
Sponsored by the College of Library and Information Services
University of Maryland
April 10 - 11, 2000
Putting Information To Work

"The truly revolutionary impact of the Information Revolution is just
beginning to be felt", Peter Drucker wrote recently.  Like all
revolutionary developments, institutions' rapid shift to reliance on
digital information and the advent of the Internet and the Web are having
profound, unsettling effects.  Businesses are adopting e-commerce and
knowledge management; the Web is becoming a vast place for trading goods
and ideas; electronic government is becoming a reality in many federal,
state, and local agencies; and educational institutions are transforming
their programs to ensure information proficiency for the next generation.

The University of Maryland's first annual Forum on Information Policy
Issues presents three leaders in the information policy and knowledge
management fields to discuss the implications of the digital information
revolution, the development of policies and strategies to deal with it,
and the information revolution's human implications.

Knowledge Management and the Future Course of American Business
Dr. Thomas Davenport
Monday, April 10
1:00 - 2:30    Colony Ballroom, Stamp Student Center (Bldg. #163)
Over the past few years, the field of knowledge management has emerged,
developed rapidly, and become a central operational strategy in many of
the nations most progressive and successful companies.  The objective is
to make optimal use of both explicit information and individuals'
knowledge for the continuing benefit of the enterprise.  The adoption of
KM techniques, however, is itself transforming the businesses where it is
taking root.  Dr. Davenport's presentation will analyze the KM phenomenon,
assess its impact on business, and offer insights on its continuing impact
in the years ahead.

Dr. Thomas Davenport is a widely published author and acclaimed speaker on
the topics of information and knowledge management, reengineering,
enterprise systems, and the use of information technology in business.  He
has taught at the Harvard Business School, the University of Chicago, and
the University of Texas at Austin.  He wrote the first book on
reengineering, Process Innovation: Reengineering Work Through Information
Technology (1993).  He has recently published two well received books on
knowledge management: Information Ecology: Mastering the Information and
Knowledge Environment (1997) and Working Knowledge: Managing What Your
Organization Knows (1998).  His next book on enterprise systems, Mission
Critical, is scheduled for publication early in 2000.

Knowledge Management and Human Socialization: Information Serving People
Dr. John C. Thomas
Tuesday,  April 11 1:00 - 2:30 PM        McKeldin Library, Special
Purposes Room (Bldg. # 035)
Technology can assist in managing information, but we need to ensure that
the potential of digital information is exploited to assist people, help
them learn, cope, and work, and generally serve human needs.  The IBM
Corporation has acknowledged this fact and is focusing research on how
people learn, how they use knowledge, and how they convey it in their
personal lives and professional work.  Dr. Thomas will discuss the
emerging concept of knowledge socialization, showing how  information
technology, knowledge management, and communication skills blend to
support effective use of information.

Dr. John C. Thomas is Manager, Knowledge Socialization, at IBM's
T.J. Watson Research Center.  The efforts of his team currently focus on
developing new tools, techniques, and representations to support capture,
creation, analysis, organization, finding, and use of stories and
scenarios in a business context.  Dr. Thomas has carried out research in
various areas of human computer interaction, including query languages,
natural language processing, design problem solving, audio systems, and
speech synthesis.  He began the Artificial Intelligence Laboratory at
NYNEX Science and Technology.  He has taught at several universities and
has several dozen publications.  Dr. Thomas is also a licensed
psychologist in New York State.

Archives, Records, and Information Policy: Issues and Challenges for the
Future
Mr. Ian Wilson
Tuesday, April 11    4:00 - 5:00 PM
McKeldin Library, Special Purposes Room (Bldg. # 035)
The digital information revolution presents both challenges and
opportunities for traditional information professions, including
archivists, records managers, and librarians.  Archival and records
programs have responded by working on the development of information
policies which include provisions for addressing such things as defining
what constitutes an official record, retention and disposition, and
access.  Mr. Wilson will discuss the development of government information
policy, and the role of archivists, using the National Archives of Canada
and the Canadian government as an example.  He will also discuss the
implications of information policy development for archivists in the
coming years.

Ian E. Wilson was appointed National Archivist of Canada in July 1999
following a distinguished career in archives, university teaching, and
government.  Most recently, he served as Archivist of Ontario and as a
member of the Ontario Government=s Information and Information Technology
Management Committee.  He is also Adjunct Professor in the Faculties of
Information Studies and Graduate Studies at the University of
Toronto.  Past positions include Archivist at Queen's University and
Saskatchewan's Provincial Archivist.  He has spoken and published widely
on archives, information management, and history.

These presentations are open and there is no fee for attendance.  It is
requested that people planning on attending RSVP so we can plan for
space.  You can respond by e-mailing Dr. Bruce Dearstyne, who is
coordinating the event (bd58@umail.umd.edu); or by calling the College's
Office of Student Services at 301-405-2038.

Directions to the University of Maryland
Please see the University of Maryland web site at
http://www.umd.edu/visitors/directions/html

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