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Re: Access to the Stacks



 I keep it simple. I explain that boxes with file folders and papers,
unlike books, can easily get messed up if folks can just go through them
on their own. I also point out the real danger of heavy boxes falling on
their heads or their feet. I explain that not every shred of paper is
cataloged because it is labor intensive ( again unlike books ) and a slow
process that takes time. Usually they are understanding and more than
happy to let me guide them through the process once they understand that I
am going to save them the time spent rooting around on their own.

 Steve Fisher
 University of Denver


On Thu, 28 Sep 2000, Kathy Gaynor wrote:

> Here at a university archives, we get a number of users who are probably
> using archival materials for the first time.  They are used to libraries
> with open stacks and having to fetch their own books, journals, etc.  When
> these users want to use the archives, they naturally assume they will be
> able to just come in and look around for themselves.
>
> I try to explain to them that everything is in storage and that if they
> tell me what they are interested in, I will try to find it for them.  We
> are hampered somewhat by not having any extensive inventory list or
> database that they can consult.  We have prepared a few finding aids on
> some of the more popular groups.
>
> I sometimes get the feeling that the users think I am an unwelcome
> intermediary (hindrance?) in this process and they don't understand that an
> archives works differently than a library.  I try to be patient and explain
> these differences, emphasizing the need for security, etc.
>
> Do any of you run into this problem of people expecting access to the
> stacks and have any explanations that work to smooth ruffled feathers?  So
> far we haven't had anyone throw a fit over this but tomorrow is another day...
>
> Thanks, as always, for your wonderful advice and entertainng war stories.
> ******************************************************************************
> Kathy M. Gaynor, Reference Librarian            Eden-Webster Library
> (314) 968-6950                                  475 E. Lockwood Ave.
> (314) 968-7113  fax                                     St. Louis, MO  63119
> kgaynor@library2.webster.edu
>
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A posting from the Archives & Archivists LISTSERV List!

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Or to do *anything* (and enjoy doing it!), use the web interface at
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Problems?  Send e-mail to Robert F Schmidt <rschmidt@lib.muohio.edu>