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How to improve reference desk customers' services at Regional and Massachusetts Library of Last Recourse City of Boston Public Library Departments.
- Subject: How to improve reference desk customers' services at Regional and Massachusetts Library of Last Recourse City of Boston Public Library Departments.
- From: Don Saklad <dsaklad@GNU.ORG>
- Date: Fri, 23 Feb 2001 23:10:20 -0500
- Reply-to: Don Saklad <dsaklad@GNU.ORG>
- Sender: Archives & Archivists <ARCHIVES@LISTSERV.MUOHIO.EDU>
February 21, 2001
Your recent email to the Governor's Office on
"How to improve reference desk customers services at
Regional and Massachusetts Library of Last Recourse
City of Boston Public Library Departments"
has been referred to me to see if we might assist
you in resolving the issues discussed in your
correspondence.
As we have discussed in the past, no state entity has
legal jurisdiction over day to day reference services
provided by individual public libraries.
We also understand that the Boston Public Library has
responded to any requests that fall under the purview
of the Public Records Law.
[ -dWs. BPL reference desks responses have not been in
accordance with Guidelines for Behavioral Performance
of Reference and Information Services Professionals
http://www.ala.org/rusa/stnd_behavior.html ]
To assist you in bringing the issues you have raised to
the attention of the Boston Public Library, I have
contacted Bernard Margolis, President of the Library.
Mr. Margolis has informed me that he is interested in
meeting with you at your earliest convenience to
discuss issues which you have raised in reference to
Boston Public Library and to seek ways of improving
these services.
Mr. Margolis urges you to contact his office at
617.536.5400 extension 465 to set up an appointment.
Please let me know if I can be of further assistance.
Sincerely,
Keith Michael Fiels [ keith.fiels@state.ma.us ]
Director
[ http://www.mlin.lib.ma.us/mblc/staff.shtml ]
cc:
Stacey Rainey [ stacey.rainey@state.ma.us ]
Office of the Governor [ goffice@state.ma.us ]
Bernard Margolis [ bmargolis@bpl.org ]
President, Boston Public Library [ telephoneref@bpl.org ]
Deirdre Brennan, Administrator [ dbrennan@bpl.org ]
Boston Massachusetts Regional Library System [ brl@bpl.org ]
Edward Bertorelli [ ebertorelli-mahb@mediaone.net ]
Chairman
Elia Marnik, Commissioner [ eliamarnik@mediaone.net ]
cwm0101
Ense petit placidam sub libertate qvietem
[ The State Seal
http://www.state.ma.us:80/dhcfp/pages/dhcfp_14.htm ]
[ http://mlin.lib.ma.us ]
Commonwealth of Massachusetts
Board of Library Commissioners
648 Beacon Street
Boston, Massachusetts 02215
617.267.9400 . 800.952.7403
Fax:
617.421.9833
[ info@mlin.lib.ma.us ]
Commissioners
[ http://mlin.lib.ma.us/mblc/admin/board/board_index.shtml ]
Chairman
Edward L. Bertorelli [ ebertorelli-mahb@mediaone.net ]
Milford
Vice-Chairman
Joseph S. Hopkins
Amherst
Secretary
John E. Henderson [ jehondo@aol.com ]
Abington
John E. Arnold [ arnold@reluctant.com ]
Westborough
Deborah Hill Bornheimer [ hillmgt@aol.com ]
Duxbury
Walter L. Cameron, Jr.
Palmer
Robert D. Hall, Jr. [ bhall@vet.state.ma.us ]
Needham
Elia D. Marnik [ eliamarnik@mediaone.net ]
Reading
Robert F. Mooney
Nantucket
Director
Keith Michael Fiels [ keith.fiels@state.ma.us ]
[ Recycle logo
http://www.state.ma.us:80/bsb/desksiderecycle.htm ]
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