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How to improve reference desk customers' services at Regional and Massachusetts Library of Last Recourse City of Boston Public Library Departments.



February 21, 2001

Your recent email to the Governor's Office on
 "How to improve reference desk customers services at
  Regional and Massachusetts Library of Last Recourse
  City of Boston Public Library Departments"
 has been referred to me to see if we might assist
 you in resolving the issues discussed in your
 correspondence.


As we have discussed in the past, no state entity has
 legal jurisdiction over day to day reference services
 provided by individual public libraries.

 We also understand that the Boston Public Library has
 responded to any requests that fall under the purview
 of the Public Records Law.
[ -dWs. BPL reference desks responses have not been in
  accordance with Guidelines for Behavioral Performance
  of Reference and Information Services Professionals
  http://www.ala.org/rusa/stnd_behavior.html ]


To assist you in bringing the issues you have raised to
 the attention of the Boston Public Library, I have
 contacted Bernard Margolis, President of the Library.

 Mr. Margolis has informed me that he is interested in
 meeting with you at your earliest convenience to
 discuss issues which you have raised in reference to
 Boston Public Library and to seek ways of improving
 these services.

 Mr. Margolis urges you to contact his office at
 617.536.5400 extension 465 to set up an appointment.


Please let me know if I can be of further assistance.

Sincerely,
Keith Michael Fiels [ keith.fiels@state.ma.us ]
Director
[ http://www.mlin.lib.ma.us/mblc/staff.shtml ]

cc:
Stacey Rainey [ stacey.rainey@state.ma.us ]
 Office of the Governor [ goffice@state.ma.us ]
Bernard Margolis [ bmargolis@bpl.org ]
 President, Boston Public Library [ telephoneref@bpl.org ]
Deirdre Brennan, Administrator [ dbrennan@bpl.org ]
 Boston Massachusetts Regional Library System [ brl@bpl.org ]
Edward Bertorelli [ ebertorelli-mahb@mediaone.net ]
 Chairman
Elia Marnik, Commissioner [ eliamarnik@mediaone.net ]

cwm0101

Ense petit placidam sub libertate qvietem
[ The State Seal
  http://www.state.ma.us:80/dhcfp/pages/dhcfp_14.htm ]

[ http://mlin.lib.ma.us ]
Commonwealth of Massachusetts
Board of Library Commissioners
648 Beacon Street
Boston, Massachusetts 02215
617.267.9400 . 800.952.7403
Fax:
617.421.9833
[ info@mlin.lib.ma.us ]

Commissioners
[ http://mlin.lib.ma.us/mblc/admin/board/board_index.shtml ]
Chairman
Edward L. Bertorelli [ ebertorelli-mahb@mediaone.net ]
Milford

Vice-Chairman
Joseph S. Hopkins
Amherst

Secretary
John E. Henderson [ jehondo@aol.com ]
Abington

John E. Arnold [ arnold@reluctant.com ]
Westborough

Deborah Hill Bornheimer [ hillmgt@aol.com ]
Duxbury

Walter L. Cameron, Jr.
Palmer

Robert D. Hall, Jr. [ bhall@vet.state.ma.us ]
Needham

Elia D. Marnik [ eliamarnik@mediaone.net ]
Reading

Robert F. Mooney
Nantucket

Director
Keith Michael Fiels [ keith.fiels@state.ma.us ]

[ Recycle logo
  http://www.state.ma.us:80/bsb/desksiderecycle.htm ]

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