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Access Center. Our Regional and Massachusetts Library of Last Recourse Boston Public Library.
Sent To: dislisem@vm.sc.edu
DISLISEM -- Librarians and Information Specialists with
Disabilities List
DISLISEM@VM.SC.EDU
http://www.disabilityresources.org/DRMlibs-list.html
Our Boston Public Library Access Center services
http://www.bpl.org/WWW/gl/glsaccess.html
deflect many of the people who approach or contact
Access Center desk personnel.
A better Boston Public Library Access Center program
that reaches out among our communities constituencies
could garner more participation in improving customer
services excellence.
1. Boston Public Library Access Center needs to be more
visable relocated nearby the first floor entrance
instead of downstairs.
2. BPL personnel at the Access Center desk need to put
greater emphasis on customers service excellence.
It's an attitude taken that makes necessary in an
environment that becomes adversarial where Boston
Public Library users/consumers are put on the
defensive having to negotiate around countless
admonitions we don't do that, we can't do that, that
is not allowed, we haven't that, etc... instead of an
environment of let's see if there's some alternate
ways of providing information for the question.
Better supervision, training and staff development
programming are needed.
Our Regional and Massachusetts Library of Last Recourse
Boston Public Library needs to make more transparent
is operations and services by letting interested
public library users know more about happenings back
stage behind the scenes that compliment more effective
use and better navigation of our Copley Square
buildings' departments, floors and collections.
Try asking BPL Access Center for the Access Center
reports made annually.
They have denied or delayed access to these public
reports flouting intellectual freedom principles
Library Bill of Rights.
http://www.ala.org/work/freedom/lbr.html
and flouted
Guidelines for Behavioral Performance of Reference and
Information Services Professionals
http://www.ala.org/rusa/stnd_behavior.html
oo__ dWs
Guide to Problematical Massachusetts Library of Last
Recourse Boston Public Library Use
Updates
http://GuideToProblematicalLibraryUse.WebLogs.com
Contents
http://GuideToProblematicalLibraryUse.WebLogs.com/stories
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