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Public Library Reference Desk. How to negotiate a public records state FOI Freedom of Information request.
1. Do not ask the person's name before or on the very
same heartbeat of ascertaining the content
requested unless you intend to convey that better
cooperation is dependent on a person having greater
stature in the community.
2. After ascertaining the content requested offer
excellent robust reference desk service and
throughout the request being negotiated continue
offering excellent robust reference desk services.
3. Either obtain the information requested or refer to
someone who will actually be available relatively
readily rather than a closed door type of library
official.
4. Check your state and other states' web links for
public records and records management information
along with varied Freedom of Information, Open
Meetings Sunshine principles and Open Government
groups and organizations web sites. Keep informed.
5. Offer Public Records, Open Public Meetings
principles and Open Government Public Library
programming from time to time or from year to year.
6. Check The Library Bill of Rights, Code of Ethics and
Guidelines for Behavioral Performance of Reference
and Information Services Professionals
http://www.ala.org/rusa/stnd_behavior.html
http://www.ala.org/alaorg/oif/ethics.html
http://www.ala.org/work/freedom/lbr.html
7. Set up a public library committee of at least 3
people with differing to review a request.
8. Offer a form for requests.
9. Do not require a FOI request on Reference Desk
requests.
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