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Question about Reference questions



Hello all,

I'd like to pose a question to the list (which, by the way, I still find
valuable).  We currently save both reference questions that come to us
and the replies we make, and have done so for a number of years.  But
this practice will, eventually, result in a huge amount of material in
our office files.

My question is this:  what guidelines do other small shops put around
their reference queries?  Do you keep them forever?  Do you keep them
for a certain time and discard?  Do you save them electronically but not
on paper?  What do you see as the pros and cons of saving reference
queries?  Obviously, there's the historical record of use of the
collections..... but are there others that can't be answered by a good
patron database (which we have and use)?

Just wondering what other smaller shops actually do.  If you reply to
me, I'll summarize for the list.

Thanks,
Amy Cooper
*************************************************
Assistant Professor Amy Cooper
Archivist/Special Collections Librarian
I. D. Weeks Library
The University of South Dakota

Phone: 605-677-8867     E-Mail: alcooper@usd.edu

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