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Denial of Service. Reference Desks. BPL
Em Claire Knowles emclaire.knowles@simmons.edu
Massachusett Board of Library Commissioners
http://mlin.lib.ma.us/mblc/admin/board/board_index.shtml
How kind it is to get a reply Em Claire Knowles! And quickly!
As I outlined to Berthe' M. Gaines, our Regional and Massachusetts
Library of Last Recourse Statewide Reference and Referral Center
Boston Public Library delays or denies access to legitimately public
information by escalating reference desk enquiries and forwarding
them to City Hall contrary to practices described by RUSA Readers and
User Services Association
http://www.ala.org/rusa/stnd_behavior.html
It's an infringement on intellectual freedom principles that the
state library agency could address with regard to reference desks
at Massachusetts cities' public libraries.
Please consider the question of whether Massachusetts cities'
public libraries should provide legitimately public internal
information at reference desks where the documentation is
at hand for consultation by the reference desk itself.
There are people needing this background information in order to use
BPL more effectively by understanding how it all works behind the
scenes, so to speak, back stage!
Cheers! and kind regards,
oo__ don Warner saklad
Guide to Problematical Library Use
http://zork.net/~dsaklad
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