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Re: Revise Regional Reference Standards



Via
http://www.mlin.lib.ma.us/regions/gen2_stds.pdf

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   Massachusetts Board of Library Commissioners
   Proposed Standards for Regional Reference Contracting Libraries
   FY2006 FY2008
   
   Vision
   A regional reference center library should exemplify quality library
   service in general and quality reference service in particular. The
   following specific
   qualities should be readily apparent:
   I. Barrier-free access to collections and services,
   II. Professional customer-oriented staff, III. A collection with depth
   of both physical and electronic materials,
   
   IV. State of the art equipment,
   V. A high level of use, VI. Significant programming.
   
   A regional reference center encourages use of its reference services
   by taking a leadership role in the region and by publicizing these
   services.
   
   Goal and Design
   It is the goal of these standards to insure broad and timely access to
   collections,
   staff and facilities of such quality and scope that would provide and
   facilitate the delivery of reliable and consistent reference and
   research services to all
   
   residents in the cities and towns of the respective region.
   The standards are designed to measure the strength of the resources of
   the
   reference center, their accessibility to the public and to account for
   the service level of usage and satisfactory performance. All measures
   are based on activity
   
   levels at the main library.
   1. Measures of Strength of Resources
   A. Reference Expenditures
   Suggested Standard: pending data collection

http://www.mlin.lib.ma.us/regions/gen2_stds.pdf




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