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Re: Revise Regional Reference Standards
Via
http://www.mlin.lib.ma.us/regions/gen2_stds.pdf
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Massachusetts Board of Library Commissioners
Proposed Standards for Regional Reference Contracting Libraries
FY2006 FY2008
Vision
A regional reference center library should exemplify quality library
service in general and quality reference service in particular. The
following specific
qualities should be readily apparent:
I. Barrier-free access to collections and services,
II. Professional customer-oriented staff, III. A collection with depth
of both physical and electronic materials,
IV. State of the art equipment,
V. A high level of use, VI. Significant programming.
A regional reference center encourages use of its reference services
by taking a leadership role in the region and by publicizing these
services.
Goal and Design
It is the goal of these standards to insure broad and timely access to
collections,
staff and facilities of such quality and scope that would provide and
facilitate the delivery of reliable and consistent reference and
research services to all
residents in the cities and towns of the respective region.
The standards are designed to measure the strength of the resources of
the
reference center, their accessibility to the public and to account for
the service level of usage and satisfactory performance. All measures
are based on activity
levels at the main library.
1. Measures of Strength of Resources
A. Reference Expenditures
Suggested Standard: pending data collection
http://www.mlin.lib.ma.us/regions/gen2_stds.pdf
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