Dissertation Information for Robert L. HeckmanNAME:
DEGREE:
DISCIPLINE:
SCHOOL: ADVISORS: COMMITTEE MEMBERS: MPACT Status: Incomplete - Not_Inspected Title: Customer satisfaction with vendor-provided information services: Antecedents and behavioral consequences of user attitudes Abstract: In this study, 335 managers in medium size US commercial banks were surveyed by mail in order to investigate the antecedents and behavioral consequences of customer satisfaction with vendor-provided information services (VPIS Satisfaction). The sample included customers of several classes of information service vendors. |
MPACT Scores for Robert L. HeckmanA = 5 Advisors and Advisees Graphgenerating graph, please reload |
Students under Robert L. Heckman
ADVISEES:
- Nor Shahriza Abdul-Karim - Syracuse University (2001)
- Kristin Eschenfelder - Syracuse University (2001)
- Charmaine Barreto - Syracuse University (2003)
- Nelson Massad - Syracuse University (2003)
- Nora Irene Misiolek - Syracuse University (2006)
COMMITTEESHIPS:
- Pierrette Bergeron - Syracuse University (1995)
- Sam Gyun Oh - Syracuse University (1995)
- Joanne Silverstein - Syracuse University (1998)
- John Beachboard - Syracuse University (1999)
- Chatpong Tangmanee - Syracuse University (1999)
- Hsiang Chen - Syracuse University (2000)
- Claire Urfels - Syracuse University (2000)
- Betsy Martens - Syracuse University (2003)
- Hala Annabi - Syracuse University (2005)
- Stacy B. Veeder - Syracuse University (2006)
- Indira R. Guzman - Syracuse University (2006)
- Heshan Sun - Syracuse University (2007)
- Chingning Wang - Syracuse University (2007)
- Ji-Hong Park - Syracuse University (2007)
- James Howison - Syracuse University (2009)
- Christina M Finneran - Syracuse University (2010)
- Saira Naim Haque - Syracuse University (2010)
- Todd E Marshall - Syracuse University (2011)