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Dissertation Information for Leon Kappelman

NAME:
- Leon Kappelman
- (Alias) Leon Allan Kappelman

DEGREE:
- Ph.D.

DISCIPLINE:
- Management

SCHOOL:
- Georgia State University (USA) (1990)

ADVISORS:
- Ephraim R. McLean

COMMITTEE MEMBERS:
- None

MPACT Status: Incomplete - Inspected

Title: The implementation of computer-based information systems: The respective roles of participation and involvement in information system success

Abstract: "This research concerns the participation of information system (IS) users in successful IS development (ISD). Consistent with the conceptualizations of participation and involvement in psychology, organizational behavior, consumer behavior, and other disciplines, the participation construct was redefined to distinguish behavioral and psychological dimensions previously confounded by IS researchers. ""User participation"" was defined as the observable behavior of IS users in the ISD process; ""user involvement,"" as a need-based attitude or psychological state of users with regard to that process and to the resultant IS; and ""user engagement,"" as the set of user behaviors and attitudes toward ISs and ISD.

An individual-level-of-analysis field study was conducted in branches of a $40-billion interstate bank during the installation, conversion, and cut-over activities of the ISD life cycle. A questionnaire was developed, pretested, and validated for internal consistency, temporal stability, factorial validity, and multicollinearity. Also operationalized was the distinction between ISD process involvement and involvement in the IS itself. Path analysis was used for theory testing (i. e., model comparison). The empirical evidence supports the conclusions that the behavioral-attitudinal theory of IS success (i.e., that participation {\it and\/} involvement ``cause'' success) is superior to the behavioral theory; furthermore, including the psychological context of ISD further improves the theory.

Specifically, there was strong empirical support for (1a) recognizing this user involvement construct as something distinct from, although associated with, user participation, in order to understand better overall user satisfaction, and presumably, information system success, and, (1b) that this psychological state of user involvement may be more important in understanding user satisfaction; (2a) that a user's attitude toward the organization (i.e., organizational commitment and job involvement) is also an important consideration in understanding the relationship among a user's behavioral participation, psychological involvement, and overall satisfaction with an IS, and (2b) that this psychological context of ISD may be more important than user participation in understanding user involvement.

The evidence also indicates that (3a) user participation in installation phase activities is strongly associated with user satisfaction, and (3b) that installation phase participation may be more important than definition phase participation in determining that satisfaction."

MPACT Scores for Leon Kappelman

A = 1
C = 2
A+C = 3
T = 1
G = 1
W = 1
TD = 1
TA = 0
calculated 2010-09-09 17:14:25

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