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Dissertation Information for Larry N. Osborne

NAME:
- Larry N. Osborne

DEGREE:
- Ph.D.

DISCIPLINE:
- Library and Information Science

SCHOOL:
- University of Pittsburgh (USA) (1983)

ADVISORS:
- William Nasri

COMMITTEE MEMBERS:
- Thomas J. Galvin
- James G. Williams
- Allen Kent
- Donald Shirey

MPACT Status: Fully Complete

Title: PREDICTORS OF SATISFACTION WITH AUTOMATED LIBRARY CIRCULATION SYSTEMS

Abstract: This research investigates factors, other than objective operational parameters, which affect satisfaction with automated library circulation systems. Libraries which had implemented or ordered systems as of June 1981 formed the population; questionnaires were sent to each of these 256 libraries, asking that the chief executive officer, department head who supervised circulation, and a person who checks books out on a day-to-day basis respond. Responses were received from 467 individuals.

Variables included the extent to which an idealized planning process, developed as part of the research, was followed; the degree of disconfirmation of expectations reported by the respondents (i.e. the degree to which the system did not perform as expected), the reported satisfaction level with the system, and other descriptive and demographic variables.

It was found that disconfirmation of expectations was the most important determinant of satisfaction among the variables studied, generally accounting for more than 25 percent of total variance in satisfaction. The planning process was much less important, generally accounting for less than 4 percent of variance in satisfaction. Other variables found to correlate with satisfaction included presence of external specifications, age of the system, whether the respondent was involved in the planning process, and whether or not the sales representative was a librarian.

A series of site visits was also conducted to illustrate and illuminate the model; these are included as miniature case studies. Modifications to the model of satisfaction production which were suggested by the site visits are considered.

MPACT Scores for Larry N. Osborne

A = 2
C = 5
A+C = 7
T = 2
G = 1
W = 2
TD = 2
TA = 0
calculated 2008-01-31 06:22:48

Advisors and Advisees Graph

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Students under Larry N. Osborne

ADVISEES:
- Geoffrey Zhengfu Liu - University of Hawaii (1994)
- LeAnn Garrett - University of Hawaii (1997)

COMMITTEESHIPS:
- Jerome B. Heath - University of Hawaii (1997)
- Xiangdong Ke - University of Hawaii (1997)
- Koji Takeda - University of Hawaii (1998)
- Sungwon Cho - University of Hawaii (2001)
- Jeng-Chung Chen - University of Hawaii (2001)