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Dissertation Information for Carolyn Ann Hook

NAME:
- Carolyn Ann Hook

DEGREE:
- Ph.D.

DISCIPLINE:
- Library and Information Science

SCHOOL:
- University of Southern California (USA) (1981)

ADVISORS:
- Steven Seokho Chwe

COMMITTEE MEMBERS:
- Edward Jorgen Hess
- David Lopez-Lee

MPACT Status: Fully Complete

Title: INTRINSIC JOB SATISFACTION OF LIBRARY MANAGERS AT SELECTED ACADEMIC LIBRARIES

Abstract: Purpose. The purpose of the study was to determine whether librarians perceived a deficiency in satisfaction of higher-level job-related needs and, if so, in what areas (autonomy, esteem, self-actualization) these needs were perceived.

Major Hypothesis. Library administrators have lower intrinsic need fulfillment deficiencies than do non-administrative librarians.

Methodology. Using an instrument developed by Lyman W. Porter and expanded, refined, and validated by Nancy E. Hinkley, 450 librarians in thirty-three academic libraries in twenty-six states were surveyed by mail. The Hinkley instrument provided a means of determining deficiency scores in each area of satisfaction as well as in overall intrinsic job satisfaction. Scores were compared first by grouping respondents as administrators or non-administrators and using a t-test. More specific comparisons were made using analysis of variance to examine scores by position (Director, Assistant/Associate Director, Other Administrator, Department Head, Non-administrator. Tests of significance were made at the .05 level of probability.

Results. All hypotheses were supported by the t-tests of administrators' scores compared with those of non-administrators. Analysis of variance by position indicated that Non-administrators were significantly less satisfied than every other group of librarians in autonomy and overall intrinsic satisfaction. They were also significantly less satisfied in their esteem needs than were Directors or Assistant/Associate Directors; and their self-actualization needs were significantly less well met than were those of Other Administrators or Directors. Among participants employed in administrative positions, the increment in deficiency scores between positions was not significantly different from one step to the next in the hierarchy except in three cases: esteem needs of Other Administrators were significantly less satisfied than were those of Directors, and self-actualization needs of Other Administrators were significantly better satisfied than were those of either Department Heads or Assistant/Associate Directors. Even though differences generally were not significant, satisfaction in most areas of need tended to increase with the level of position except that Other Administrators' esteem and self-actualization scores did not fit the pattern.

Conclusions. Library administrators are significantly more satisfied with higher-level intrinsic aspects of their work than are non-administrators. The difference in the pattern of deficiency scores of Other Administrators compared with the other groups might be a reflection of the wide variety of positions and relationships to the library administrative hierarchy which are included in that category.

Recommendations for Further Study. Exploration of the individual areas of perceived need deficiencies at each position level, particularly those of Other Administrators, is indicated. Examination of self-actualization, especially among Other Administrators, might be valuable. A similar study not limited to institutions whose directors grant permission might improve generalizability of the findings.

MPACT Scores for Carolyn Ann Hook

A = 0
C = 0
A+C = 0
T = 0
G = 0
W = 0
TD = 0
TA = 0
calculated 2008-06-15 16:01:18

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