Dissertation Information for Lewis HassellNAME:
DEGREE:
DISCIPLINE:
SCHOOL: ADVISORS: COMMITTEE MEMBERS: MPACT Status: Fully Complete Title: Media, speech act theory and computer-supported cooperative work Abstract: Speech act theory, an influential trend in current CSCW research, has been used to model and develop a number of academic and commercial groupware systems. The question remains, however, concerning what happens when we use speech act theory to analyze real world conversations in an organizational context. This dissertation recorded the face-to-face and telephone conversations and collected email over a six week period of a real world group of computer scientists collaborating to produce a complex piece of software. That project was funded by the NSF. The members of the group came from three different institutions and consisted of tenured and non-tenured faculty as well as students. Transcripts and email were coded by two volunteers for speech acts. On the first pass, the volunteers coded for direct speech acts. On the second, they coded for indirect speech acts. The study found that there were distinctive patterns of use of the three media. It also found that indirect speech acts accounted for a large part of communication, regardless of channel. Lastly, different patterns of use were noted for the three channels between two subgroups. Discussion of these results in light of the literature in the field of CSCW is presented, along with implications for future development of collaborative systems and suggestions for future investigation. |
MPACT Scores for Lewis HassellA = 0 Advisors and Advisees Graphgenerating graph, please reload |
Students under Lewis Hassell
ADVISEES:
- None
COMMITTEESHIPS:
- James A. Dullea Jr. - Drexel University (1998)
- Gail Griffin Stringer - Drexel University (1998)
- Vera Jean Cole - Drexel University (2004)