Dissertation Information for William VoonNAME:
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SCHOOL: ADVISORS: COMMITTEE MEMBERS: MPACT Status: Fully Complete Title: Knowledge Management Repositories: Supporting Knowledge Work and Activity in Organizations Abstract: The aim of this dissertation is to report on how organizations leverage their knowledge in the course of their mission-critical activities. It seeks to answer questions such as the forms or genres by which knowledge is expressed and the interactions among organizational members that bring about knowledge explication and sharing. Another area of focus is the activities and tasks that members engage in when they experience the need for knowledge seeking or sharing, specifically, interactions with repositories of knowledge objects. This dissertation relied on a multi-methods approach to look at knowledge phenomena in organizations. Such an approach was relevant because it enabled the researcher to look at knowledge activities from different perspectives, ranging from that of Chief Knowledge Officers to that of Knowledge Management community users. Thus, a two-stage survey was employed as it allowed the researcher to target the appropriate question to the right respondent. Use of in-depth interviews provided further insights to the knowledge practices of some of the organizations. The findings of this dissertation suggest that culture is still an important factor in promoting the sharing of knowledge. Technology use and adoption is another factor that organizations may need to consider, as the nurturing of online knowledge communities appears to be a major strategy for engaging in tacit knowledge sharing. Access to relevant knowledge objects was found to be a major factor influencing knowledge contribution behaviors. This research relied on some instruments that had been validated previously to measure the concepts of organizational culture and technology adoption. The results of this research provide additional validation for the use of those instruments. |
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