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Dissertation Information for Jane Ross Moore

NAME:
- Jane Ross Moore
- (Alias) Jane Elizabeth Ross Moore

DEGREE:
- Ph.D.

DISCIPLINE:
- Library and Information Science

SCHOOL:
- Case Western Reserve University (USA) (1974)

ADVISORS:
- Phyllis A. Richmond

COMMITTEE MEMBERS:
- William Goffman
- Jesse H. Shera
- Nathan D. Grundstein

MPACT Status: Fully Complete

Title: Information and the urban dweller: a study of an information delivery system.

Abstract: In undertaking this study, two assumptions were made: (1) "information"

was defined as the name for the sum total of sense data, learning and

data from other external processes which an individual uses to adjust

to the outer world and to impress his adjustment upon it, and (2) the

particular degree of complexity of modern life in the urban environment

results in a society too large for the direct contact of its members.

The problem of this study was to investigate the information delivery

system available to the urban dweller. By what means and with what

ease, or lack of it, could those who dwell in cities obtain adequate

information to live at individual levels of maximal effectiveness?

A review of the literature indicated that adults in need of answers

turn to educational institutions, mass media, and other individuals

(interpersonal sources). This was accepted as the basic model of the

information delivery system available to the urban dweller. In order to

reduce this study to manageable proportions, however, it was limited to

consideration of the mass media and institutionalized interpersonal

sources. Several examples of each were examined as components of the

system.

The mass media were characterized as those techniques in which there

was a loss of direct personal communication between the communicator of

his public, implying no direct feedback from the receiver.

Interpersonal sources, including those of an institutionalized nature,

were characterized by direct personal communication between the

communicator and the receiver.

Examples of mass media included newspaper action line columns, New York

Magazine, urban telephone books, "people's yellow pages," and

underground newspapers.

examples of institutionalized interpersonal sources of information were

taken from the fields of library and information science and of social

service although the influence of other fields, such as public

management science, is becoming increasingly evident. Four public

information centers were described in detail: the British Citizen's

Advice Bureaux, the Columbus Regional Information Service, the Public

Information Center of the Enoch Pratt Free Library, and the Model

Cities Community Information Center in Philadelphia. Three private

information sources were also included.

Conclusions relating to the total information delivery system available

to the urban dweller were that (1) the system exists; (2) it is recent;

(3) it is currently in a state of rapid development, evolution, and

change; and (4) a model of comprehensive urban information service in

the United States has yet to be developed, especially in relation to

the institutionalized interpersonal sources and to the disciplinary

fields concerned.

Conclusions drawn about particular components, especially in relation

to each other, indicated (1) the commonality of subject areas about

which information was sought; (2) the importance of the volunteer; (3)

the similarity of establishment and alternative cultures; and (4) the

predominance of the telephone.

There was clear evidence of increasing attention to the information

needs of the urban dweller. Further investigation is warranted since

the final result sought is improvement in what may be termed "quality

of life," not simply improvement in the quantity and quality of

information available to the urban dweller.

MPACT Scores for Jane Ross Moore

A = 0
C = 0
A+C = 0
T = 0
G = 0
W = 0
TD = 0
TA = 0
calculated 2008-04-07 13:53:38

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Students under Jane Ross Moore

ADVISEES:
- None

COMMITTEESHIPS:
- None