Kathy Sierra on “How to Build a User Community – Part 1″Paul, · Categories: General, Information Commons, Virtual Communities
Kathy Sierra gives good insights on building User Communities over on “Creating Passionate Users.” Definitely New-you-can-use.
One, of the many, take-aways: Encourage users with intermediate skills to be answerers of inquiries; not just expertly skilled users. How to do this? Kathy outlines strategies in her article and her commenters expand on those from Kathy. Much on motorcycle support vs tech support ;->