Subject: Re: To Enco or Not to Enco.?..

From: [email-masked] (Alan Frisbie)
Date: 28 Apr 96 12:47:45 PDT

Besides the poor quality of the Enco brand products, another
thing that disturbs me is their attitude.

Item #1:

I was at their store in Glendale, California, one afternoon
about 20 minutes before closing time.   Just after I entered,
one of the countermen, commenting that he was tired, went
over, locked the door and turned the sign to "closed".   At
that point there were three or four customers inside.

A few minutes later (still before closing time), another
customer arrived and could not get in.   He knocked and
pointed to the posted hours, but the countermen ignored
him.   When the remaining customers completed their purchases
they were led to another door and quickly let out.

The customer waiting outside saw what was happening and
went to the other door to try and slip in.   The counterman
yelled at him to go away, saying that they were closed and
ignoring the customer's protestations about the posted hours.
When the counterman returned to wait on me, he commented on
how rude the person outside was.   At this time it was *still*
before the posted closing time.

Item #2:

To supplement the two countermen, a young woman was added
to the staff.   On almost every visit I heard the two men
make demeaning comments to and about her, often throwing in
references to her gender.    Several times, they refused to
help her (she was very small) with large heavy items.   On
several occasions I heard them order her about as if she
were a slave instead of an employee.

I complained to their regional office in Costa Mesa about both
of these problems, but never saw any improvement.   In fact,
the person I spoke to at the regional office didn't seem to
really care about my complaint, as if I were an interruption
in his busy day.

--  Alan E. Frisbie               [email-masked]
--  Flying Disk Systems, Inc.
--  4759 Round Top Drive          (213) 256-2575 (voice)
--  Los Angeles, CA 90065         (213) 258-3585 (FAX)

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From: [email-masked] (Charles Stroom)
Date: Sun, 28 Apr 1996 11:01:50 GMT

In article <[email-masked]>, Jhko <[email-masked]> wrote:
>
>By the way, I have a Enco-Mayer (different company, the guys in Austria)
>8" lathe and it has been great. More expensive, but not terribly pricey.
>The quality is excellent- really, really good. This company is  worth
>considering also.
>
That's why they are called EMCO (the "em" from Maier & Co.)

-- 
Charles Stroom, ESTEC/YCV

[email-masked]
European Space Technology Centre, Noordwijk, the Netherlands

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From: [email-masked] (Jhko)
Date: 27 Apr 1996 21:29:22 -0400

I've bought from Enco. Definitely cheap, low quality shop. I avoid them
now, the products are just not worth the hassles over the quality. I
prefer MSC or Rutland Tool. I've had good luck with the goods from both
those places. 

Joe Osborn
[email-masked]