Assessing needs
- New users
- Direct requests for help from users
- Requests from supervisors or editors for staff training
- Recommendations from librarians
- New resources become available
Notes:
- Don't have a formal 'needs assessment' tool. Our experience has been that people are reluctant to take the time for surveys, and that we always get the same group of respondents.
- Try to contact new users as they come aboard I get notices from H&D as people are hired.
- We have standing arrangement for groups of Metpros and interns.
Sometimes I get in touch with the desk editor and offer to set up a library orientation and training session for a new hire.
- Direct request we get calls.
- Editor requests usually a copy desk. Editor decides that everyone would benefit from being more efficient at searching in a particular database.
- News Research librarians will send me the name of someone who has asked for training, or will let me know that someone is calling and asking for help on a regular basis.
- When there is a change in a heavily used resource, or if we subscribe to something new that doesn't work intuitively, or that users might make better use of with training.
Ex. TimesOnline web, Factiva from DJI
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