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Re: Request Forms and Tracking open requests
Tom's message about his database flagging unfulfilled requests made me
wonder what other archives do to track this...my librarian friends are
sort of horrified I have requests that go on that long but I think
they just don't understand how much work some archives reference takes
to complete. Anyway, my system at the moment was inspired by the show
Homicide--I have a dry erase board divided into days of the week where
I write the names of patrons with requests in red and when they are
finished I change the name to black so I know at a glance how many
requests I've handled that week and what's still open. (This board is
kept in back so the patrons who actually watched Homicide won't freak
out--on the show the red names were unsolved murders....) However, I
suspect there must be a better way. Any suggestions?
And while I'm posting to the list--I have just changed our researcher
registration form to include a space to photocopy the driver's license
of the patron. Now I have to come up with a policy in case someone
doesn't want to show their ID...what do other places do?
Thanks!
Jen Rawlings
jeff_archivist@nps.gov
Jefferson National Expansion Memorial
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