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Commonwealth of Massachusetts interlibrary loan public library services



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Before you read the following material please insert your
tongue in your cheek and attach with super glue.

Please feel free to begin reading and resist all impulses to
think.

D. Keller, interlibrary loan officer at our Boston Public
Library has refused to provide public library interlibrary
loan catalog information desk services.
http://www.bpl.org/WWW/illoan.html

There are many libraries around Massachusetts that have
difficulty with arcane Massachusetts interlibrary loan
policies and procedures that do not pan out actually
providing public library services that are user friendly.

Other Massachusetts public libraries and public library
users have been told about following orders that are often
misguided or enforced unevenly.

Critical of BPL interlibrary loan department customer
service, one is reminded a bit when people talked about
following orders of a time under Hitler.

BPL's Keller, critical of being called fascist or a nazi in
response to denying public library interlibrary loan
services because ILL are following orders, continues to
hamper customer service approaches that would improve city
of Boston public library departments institutional culture.

Change city of Boston public library departments
institutional culture!

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