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Re: Demented Demeanor
> Judith Robins wrote:
> [snip, snip by KS]
> ...The phrase, "a willing unfettered attitude with the public", is in itself
> a thing of joy. But again, somewhat lacking in object. Surely the writer
> does not mean to suggest that public servants should have a pleasing
> demeanor? Heresy!... [snip, snip]
Kim Scott added:
> Judy, I always figured that it would be a sad day when someone coming into
> my reading room would figure they got better service in the local Safeway...
Amen. I was talking to someone the other day who had been
in a Southeast Asian country to help train workers in a fast-food
franchise. He said things went well once they understood that
customers are not an intrusion, they're the point . . .
I have a lot of faults, but lacking a pleasing demeanor when dealing
with our users is not, I hope, among them. A lot of our users are
first-timers or extremely 'naive' older people, and the last thing they
need is grudging assistance.
(Which is not to say that Judith recommends such!)
Ed Frank
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