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Reference desks. Censoring.
Reference desk questions need a better customer service
approach at our Regional and Massachusetts Library of
Last Recourse City of Boston Public Library Departments
Do your urban public libraries begrudge public library
users/customers/consumers, public library workers and
public library unions collective bargaining labor
relations advocates reference desks public services or
are reference desks public services rendered in a
welcoming, willing, forthcoming, encouraging and
empowering manner?...
oo-- dWs
Guide to Problematical Library Use
http://GuideToProblematicalLibraryUse.weblogs.com/stories
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