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Customer services excellence. Reference desks. Boston Public Library Departments.



Thank you for your interest !

Our Regional and Massachusetts Library of Last Recourse
City of Boston Public Library's http://www.bpl.org
Henry Scannell [ microtext@mbln.bpl.org ],
Susan Godlewski [ rare_books@mbln.bpl.org ], and
John Devine [ newspapers@mbln.bpl.org ] are among
BPLers who are skilled, talented, pleasant and relate
to library users in a forthcoming, willing and
unfettered manner with respect and dignity. One does
better for having encountered such people!



I remain, as always, one of many people advocating for
 institutional change and for improving the
 organizational culutre of our cities' public
 libraries!




Cheers!
oo__ dWs

http://www.geocities.com/dsaklad/socscibpl.html

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