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Gathering statistics on usership
I work in the Library & Archives at the American Bible Society. We
currently collect statistics on our users and wish to fine-tune the process.
We would like to know how similar organizations collect statistics.
Specifically:
1. What methodology do you use?
2. What statistics do you consider most important?
3. What benchmark do you use?
4. Do you have any suggestions on how I can obtain benchmark info?
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