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Re: Airlines refunds



>>Southwest customer service mentioned that American and United were not
granting full refunds, but were charging customers to get their refund or to
change their flight time.  I do not know if this is true since I have not
dealt with them.  I hope it is false.<<

It took only a few seconds to find the following information. It is better
to check something out first before posting false information. the American
websites are listed below.
<snip>
Customer Reaccommodation - September 13, 2001 7:00 a.m.

If you are ticketed for travel between September 11 and September 18 you may
choose among the following reaccommodation options by contacting
reservations, AA/Eagle ticket locations, or your travel agent:

If your flight has been cancelled, AA can reissue your ticket for the next
available AA, Eagle or TWA flight. Change fees will be waived.


You may change your reservations for future travel. These changes are
allowed for new travel on or before November 15, 2001.


You may elect to receive a full refund to the original form of payment or in
the form of a voucher. This applies to totally unused tickets or partially
unused tickets. Change fees will be waived.

For information regarding air travel on American Airlines or American Eagle
please contact reservations at 1-800-433-7300.
<snip>

http://www.aa.com/customer_reaacom.html

http://www.aa.com/link_info.html


Peter A. Kurilecz CRM, CA
Manager, Records Management Group
Woodside Summit Group Inc
Midlothian, Virginia
Office: 804-744-1247 x23
Fax: 804-744-4947
mailto:peter.kurilecz@woodsidesummitgroup.com

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