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Airlines refunds



Since everyone is talking about corporate response during this tragedy, here
is another little side-story.

My mother-in-law was supposed to fly down tomorrow, but refuses now to get
on the plane.  We called Southwest Airlines to see about getting a refund.
Their customer service personnal was extremely helpful and friendly and
assured us we would have a full refund.

Southwest customer service mentioned that American and United were not
granting full refunds, but were charging customers to get their refund or to
change their flight time.  I do not know if this is true since I have not
dealt with them.  I hope it is false.

But if anyone was scheduled to fly on Southwest and needs to cancel or
reschedule, the airline is being very generous about your needs, refunds,
etc.

Just an FYI.

Shelly Kelly

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