1. What
academic programs do you support?
2. What
degree levels are associated with those programs?
3. What is
the population of the programs? Student population? Faculty
population?
4. Do you
keep gate counts? What is your annual traffic?
5. Do you
serve an outside community? If so, what percentage of your total patrons do they
represent?
1. Who
provides Reference Services (e.g. student employees, staff, librarians,
archivists, volunteers)?
2. If
student workers provide Reference Services, what qualifications do you require
for hiring? How are they trained?
3. How many
people provide Reference Services? What is the average number of hours per week
each person provides Reference Service?
4. Do you
have assigned Reference staff at one site, or do they work multiple
sites?
What are
the benefits or challenges of this arrangement?
5. How is
in-depth Reference provided when the Subject Specialist is
absent?
6. What
type of Reference training is provided and how often? Please describe
your
training
method (e.g. training modules, subject cross-training,
etc.).
1. How are
Reference Services for quality and effectiveness service evaluated (e.g. is a
form, survey, or other assessment tool used)?
2. How are
Reference Services marketed (e.g. flyers, web pages, bookmarks, email
announcements)?
1. Does
your library offer scheduled Reference Service hours? If so, what are they and
what criterion was used to identify them?
2. Is there
a designated area for Reference Services?
3. When
someone is scheduled to provide Reference Service, from where is it provided
(e.g. Reference Desk, on the floor, from their office or
desk)?
1. What
major changes or trends have you experienced in providing Reference Services in
the last three years (e.g. expansion or reduction of reference hours; expansion
or reduction in demand for reference assistance)?