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How to negotiate with our so called Library of Last Recourse
I'm developing a web site about how to negotiate better for
information from municipalities, city halls, town halls. The
emphasis is on negotiation skills, maintaining relatively more
amicable negotiations and less adversarial negotiations where
possible. For example, we have Regional and Massachusetts Library of
Last Recourse Statewide Reference and Referral Center Boston Public
Library Catalog and Interlibrary Loan Department's Dorothy Keller
whose practices involve denial of service. Denial of service and
freezing out the public from public information abridges intellectual
freedom. You contact our public library and more energies of the
negotiation for information are focused on what can't be done, what
won't be done, what isn't done, policy, practices, et al instead of
helping figure out how to get access to the information needed.
Please send along any hints, tips, pointers, web links and information
about other resources for people interested in improving negotiation
skills around how to get access to information from our City Halls.
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