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Ethics. Ruth Kowal.
It's an embarrassment to the library professions that our Regional and
Massachusetts Library of Last Recourse Statewide Reference and
Referral Center Boston Public Library Director Ruth Kowal failed to
observe the very principles stood for by professional enunciation of
ethical standards
http://libraryjournal.reviewsnews.com/index.asp?layout=articleArchive&articleid=CA197709
BPL Director Ruth Kowal's failure is in the intimidating manner of
short shrifted reference desk enquiries that have to do with
background about our public library, applying additional punishing
fees and forwarding reference enquiries to City Hall in a manner as
to deter public library users. Reference Desks should comply with
their very own ethical ideas when it involves the very same
institution's own materials
http://www.ala.org/rusa/stnd_behavior.html
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