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Ethics. Ruth Kowal.



It's an embarrassment to the library professions that our Regional and
 Massachusetts Library of Last Recourse Statewide Reference and
 Referral Center Boston Public Library Director Ruth Kowal failed to
 observe the very principles stood for by professional enunciation of
 ethical standards
 http://libraryjournal.reviewsnews.com/index.asp?layout=articleArchive&articleid=CA197709


 BPL Director Ruth Kowal's failure is in the intimidating manner of
 short shrifted reference desk enquiries that have to do with
 background about our public library, applying additional punishing
 fees and forwarding reference enquiries to City Hall in a manner as
 to deter public library users. Reference Desks should comply with
 their very own ethical ideas when it involves the very same
 institution's own materials
 http://www.ala.org/rusa/stnd_behavior.html

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