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Re: Email & research requests



I agree with Laurie. The entire point of being a librarian is to serve the library's users, whether
they give their requests to us in-person, by phone, by e-mail, by fax, by snail mail, by carrier
pigeon, or by smoke signals. Whenever I receive a ref question from a user, I drop whatever I'm
doing (unless of course I'm already working on a previously received ref question) and attend to it.
I regard myself as a collaborator in their research. I'm happy to do it. Any level of service lower
than that is poor librarianship.

Cheers!

Eric v.d. Luft, Ph.D., M.L.S.
Curator of Historical Collections, Health Sciences Library
SUNY Upstate Medical University, Syracuse, NY 13210
<http://web.upstate.edu/lufte/> -- 315-464-4585
Listowner: ALHHS-L <http://web.upstate.edu/lufte/alhhs-l.html>
For e-mail pertaining to libraries, librarianship, or the history of
 medicine, please use <lufte@mail.upstate.edu> not <lufte@upstate.edu>
For all other e-mail, please use <gegensatz@alumni.bowdoin.edu>

"Be always sure you're right, then go ahead."
                                          -- Davy Crockett
                                [Autobiography, 1834, title page]

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