The Real Paul Jones

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Category: #noemail (page 2 of 10)

Embarking on #noemail for 2015 – the @andyswann story

“In January I sent 22 emails,” admits Andy Swann in his very helpful and personal Medium post recounting his first month of #noemail.

Swann does a great job of pointing out his discoveries of helpful apps and practices (many of which you’ve seen on this blog, but his is a great update of what available at this point in time).

Interestingly the biggest bugaboo for Swann was his “out of office” aka “vacation” aka autoresponder in Outlook. It seems that Outlook wants some complex rules to avoid looping and over-responding. My own experience with GMail’s version was conversely completely simple and reliable and remains so. But do take Swann’s experience as a warning and keep an eye on your autoresponder actions even if you’re not quitting email.

One observation from Swann that readers of this blog will appreciate what Swann discovers:

Iíve come to rely on my phone as my complete communication hub now. I use native apps for everything and rarely use browser versions, or my laptop at all, if I can avoid it. The phone keeps all my communication methods together with instant access, notifications and updates.

Yes, the future of messaging will be: highly collaborative, mobile preferred, whitelisted, terse, quick, highly interactive, context appropriate, available to all devices, and with highly manageable and customizable communications streams

Swann touches on all of that and gives practical advice based on his recent personal experience. Check it out.

Andy Swann's Away Mesage

#noemail from ABC Down Under’s Modern Office

credit: Steelcase Corp via Australian Broadcasting

The modern office, as seen above, is changing once again. IT, says David Oakley, Managing Director, ANZ at ServiceNow, “will be spending less time on laborious, manual tasks and can focus more on business driven, valued-added tasks.” In short, that means #noemail.

Writing in an opinion piece for Technology + Games of Australian Broadcasting, Oakley asks (as I do):
Why do we expect and demand easily accessed consumer services – such as shopping, reservations and the like — but tolerate tedious, unresponsive, isolated, and asynchronous communications from an earlier century when in the office?

Nearly 75 per cent of the survey respondents said at least half of their company’s business processes still rely on email. Although emails are delivered quickly, they stall once they hit each person’s email box – hence why it is typically referred to as asynchronous communication. Email requires significant human intervention and doesn’t provide any visibility as to status, ownership, bottlenecks or priority. By primarily relying on email to run internal services, most companies are stuck with inefficient processes.

Oakley doesn’t stop with problem definition, but suggests where to pioneer new processes. Based on a KPMG study, he offers Human Resources, the enterprise’s largest internal service provider touching every employee at every level, as the place to begin offering a new service automation systems — sans email.

Brief, helpful and online since October 2014 (news sometimes travels slowly towards me). Recommended quick read.

It’s time for email to take a backseat and for IT to deliver what their business users want, and their business efficiency demands – more automated services. This will not only drive increased productivity and efficiencies, but an improved bottom line and more satisfied employees.

Up to 60 messages per month! – #noemail

Tim Wu (and others) alert us to this lovely advert from 1994 for the late CompuServ in which the wonders of the internet are offered at a low rate — including access to their “electronic mail service of up to 60 messages per month.”

60 message per month

Read, remember, regret.

Entire advert here: “Finally, a computer information service you can’t out grow. No matter how hard you try.” via Consumerist

#noemail – Get Happy! Quit checking email & replace it.

“Is email overload bad for you?” ask Kostadin Kushlev and Elizabeth W. Dunn of the University of British Columbia as the marshall their research to show that yes indeed it is bad for you in so many ways. They proceed to detail these ways in their opinion article in the New York Times Sunday Review.

But is their article really about overload or is it about compulsiveness? Their research, published here in Computers & Human Behavior, studies frequency of email checking and its effect on happiness, effectiveness and general well being. In other words, the study is not about overload but about the anxiety caused by constant checking of your inbox.

One way to remove that anxiety — #noemail. Just sayin’

Shel Holtz of Ragan.com seeks a solution for offices and enterprises that may not keep offices in his blog post “Will companies ever embrace a culture of messaging?” reposted at Ragan as “Can internal networks replace email in the workplace?” Holtz’s section titles give a good precis of his argument: “Email is ineffective for most communication,” “Most enterprise social networks fail,” “What about those external social networks?” and finally “Message Mission Control.”

While Holtz doesn’t bring any research or references that are new to readers of this blog, he does use the good work done by researchers to present an intelligent argument for enterprises looking to Yammer, Hipchat, Chatter, etc and to understand the place of social business.

Don't Do It!

#noemail – IBM Social Business presents “Email Confessions”

After publishing a series of brief (15 seconds staged) confessions of email misuse on their YouTube site, the IBM Social Business folks compiled some of the better in the amusing 2 minute video above. The miscommunications, confessed by Gen-Xers of the most part, could have all been corrected by using something like say IBM’s Verse, a new competitor to GMail and Google Inbox.

There are some significant differences between Inbox and Verse worth mentioning. Verse is an analytic based work space aimed at enhancing your productivity across the enterprise. While Inbox too is an enterprise productivity tool, the Google solution is more aware of our messy complex and mobile lives. Note the difference in how each is presented. Verse on the desktop or laptop. Inbox on the phone. Verse about meetings and managing. Inbox about a varied life in motion. Your boss may buy Verse as an enterprise solution. You will sign up for Inbox for your phone.

Both only pick at the larger problem. As Luis Suarez has been saying “Think Outside of Your Inbox.” #noemail

#noemail at the End of 2014

As usual, XKCD nails it with a set of panels on email and #noemail and phone and fax. It makes so much sense — Snapchat or Fax instead of email or voicemail.

What is email?

But a new report from Pew Research on the perceived importance of work communication says people at work value email over even “the internet.” I have nits to pick here. the biggest one being that email is part of the internet. I think the survey meant to ask the Web, but just as the same Pew folks did a quiz about how well you “know the Web” which asked several questions that were about the internet as a whole and about apps that are not Web apps — this drives me bananas.

A lot of people are concerned about productivity and the negative impact of email on the office. Over the past week or so:

Perry Timms of i-Practice was interviewed about #noemail by Claire Burge at her blog. Irony alert: To find out more about i-Practice, just click on the mailto: link and you will send email to Perry.

Andy Swann of The Work Project writes about The Last Days of Email in Medium. Subtitled “Re-humanising the way I communicate” (yes he is British and so we get “s” for “z” occasionally), Andy encourages more human contact (without saying as I’ve said here that we are engaged in a robot war against evil robots (spam), well-meaning robots (sending notifications and the like), humans that act like robots (ReplyAll, acknowledging to an entire list, etc) and the robotic architecture of email itself). Call him or follow him on Twitter. Both are more human. I agree.

Founder and CEO of Pyrus, the workplace collaboration and productivity platform, Max Nalsky writes in The Next Web that “How quitting email helped my company communicate better”. Rather than tell how he did it with examples, Nalsky provides a better service; he suggests several solutions for various size companies and includes a section advice for “brave CEOs.” Among the suggested tools are Slack, HipChat, TigerText and building your own solutions.

Another person collecting #noemail stories for productivity is the aforementioned Claire Burge who interviewed Perry Timms. It all started with a moment of madness. I had simply had enough of email. It ruled my workday and I didn’t want it to dictate my life anymore. And so I decided to quit… Burge writes on her page dedicated to “Living a Life Without Email,” which is the tag line long used by Luis Suarez. Burge includes a link to a video interview with Suarez. She also offers workshops on reducing dependence of email within your workplace.

All of the above, and I, are offering more social solutions for increased productivity and a better life. But venture capitalist, Fred Wilson insists “Social is over” and it is increasingly being replaced by Messaging and Mobile.

“What Just Happened?” Wilson asks. And having seen this trend myself, I too wonder what’s in store for the new year.

Email -> Facebook -> Messaging with #noemail

three epochs of personal use of computers

Writing at StraTECHery.com, Ben Thompson proposes and explains Three Epochs of Consumer Computing as seen at the end of 2014. In this smartly argued piece, he notes the ways that consumer use of tech has moved from core technology (like PC or phone), dominate operating system(s), and killer application(s). The chart above does a nice job of laying out his claims.

Thompson bets heavily on WhatsApp, which I also use heavily for a few people. But my students are much more likely to use SnapChat.

Worth a read. And keep doing #noemail

Email is a personal monster The Oatmeal reminds us

email is broken

The Oatmeal is on the #noemail page exactly seeing the deep ways that email is broken and seeing the ways that social media and texting are appropriate.

Remaking or Removing the Inbox – #noemail

Google Inbox Logo

Recently Google changed the way we see our email, if we were still using email, with the deployment of Inbox. If you have a Gmail account, you can ask to begin using Inbox now. Inbox smartly does filtering, selects proper folders, creates conversation streams and really looks good — for an email inbox. Among the other enhancements are a native To Do list function, great integration with Calendar, and a lovely Snooze option that lets you push a message down for say a week or whenever you need to deal with it.

Upside = greatly improved intelligent management of your Inbox for all your email communications. Downside = email communications.

IBM Verse

Not to be left out, IBM yesterday announced Verse with a flurry of YouTube videos explaining how living in your enterprise inbox can be changed for better productivity. One of the biggest innovations of Verse is that the email is sorted by who sent it and made available under a Google Plus like circle icon. Other features of this new subscription cloud service are a DropBox like file sharing option and integration with calendars. Overall, I see Verse at first glance and after intensive video watching as a people centered version of Google’s Inbox with some Asana-like project management features.

Unlike Inbox, which works for enterprise and/or personal, Verse is definitely an enterprise play. Verse could be used as personal email, but the win and the direction are clearly business productivity.

Collaborative Objects logo

Today, Collaboration Objects, the dream of two Finnish programmers, became live. CO makes no bones about how they feel about email. “Death to Email” reads their home page.

And then:

Why kill email?

There is a paradigm shift ongoing, the amount of private emails sent daily is decreasing, but the amount of daily business emails is still increasing.

The reason for this is the emergence of the so-called social media, which gave consumers easy and instant access to better (=more efficient) means of communication.

So far this has not been available for businesses or organizations, instead various enterprise collaboration tools have entered the market, which have brought very little efficiency to the daily business, instead they have added an additional layer of communication and complexity Ė yet another place you need to remember to go.

In order to improve the productivity of knowledge work, email must die.

Collaboration Objects sees communications as a collection of objects to be created, shared, modified, and discovered — not as a metaphorical letter to be filed for exclusively personal use. Of course this is hosted service like Verse and Gmail and Inbox. Like Verse, Collaboration Objects is aimed at the enterprise and is all about increasing productivity. This last is the strength and weakness of Collaboration Objects as more and more people find themselves outside the enterprise dropping in then back out as contractors or intermingling their various personal and business tasks. We’re not supposed to do that intermingling, but we do.

Yet, Collaboration Objects (for which I do not yet have a log in) shows promise for increasing productivity through reconceiving business communications as initially shared objects rather than enveloped messages even in some novel sort or package.

Collaborative Objects promises an app soon.

Wally explains #noemail to PHB in Dilbert

#noemail

Wally: “Studies show that continuously checking your email lowers your functional IQ”
Next panel.
Wally: “You advised me to ‘work smarter’ so I plan to ignore all your email from now on”

Yes there is more! So funny, so true, so sad.

Only 6.6% of your email delivered at UNC – #noemail

UNC Email stats
Yes, the chart is correct; over 93% of the email directed at you at the University of North Carolina goes directly in the dumper. You never see it. And you should be glad.

Tim McGuire, Director of ITS Campus Infrastructure Services at UNC-Chapel Hill, has the sad job of marshaling resources and intelligence to protect you from “Evil Robots” (see my earlier article) by scanning every incoming email with “proprietary algorithms developed by the vendor to scan entire email content to determine if a particular message is a problem.” And that’s only the first step. Emulating Google, UNC uses Cisco’s SenderBase.org to try to separate Well-Meaning Robots from Evil Robots. I mean, you may have asked for that special Constant Contact sent offer for a sale at an outlet store you once stopped in for socks while driving up the interstate. But wait there is more. A total of 5 points for email “protection.”

Overall, Tim does a good job of briefly describing the efforts that an enterprise must go through to offer useable email services. That effort is complex, expensive, intrusive, highly reliant on outside resources, compute-intensive, and requires “continual reexamination of our effectiveness, constantly updated vendor algorithms, use of the latest reputation scores, and vigilance in stopping our own accounts from being compromised and endangering our reputation.” Yes, as needlessly complex as the sentence I just quoted.

There is another solution. Simpler and cheaper. Get out of the email business. And there is more to more social solutions as this new report from Forrester (on Tech Republic sponsored by IBM) on “The Business Value of Social Content” [pdf] contends.

Slides for WWW/Internet 13 Keynote in Porto – #noemail

Summary of in-firm #noemail Productivity Tools

This is a list of in-house/in-firm/in-enterprise alternatives to working with email. Most have at least chat and Trello-like features and offer collaboration features at their center. Some work well on mobile as well as laptop or desktop. I’ll be adding more notes and links, but also see your comments and additions. List is in no particular order.

The end of office email? (Guardian & Fast Company)

Enjoyed reading Fast Company‘s “Inside the Company that got rid of email”, a report on Cristian Rennella and his company El Mejor Trado (a South American travel site) by Rebecca Greenfield. Cristian and company created their own internal communications system (ala Asana) which favors pull over push. As Cristian explains via Rebecca:

“We want to change from push methodology to pull methodology,” Rennella explained to [Rebecca]. By “push” he means the way notifications force us into doing tasks. When someone asks for “one quick thing” or “can you take a look at this?” we feel compelled to act right away. Distractions–even short ones–lead to more mistakes, research has found. It also takes a full 23 minutes to get back to the original task after an email interruption.

It seems so simple. Make technology to do the right thing for your company. The only problem is that your company grows, spreads geographically, or in sadder cases contracts. In any case, contractors and customers also need to be brought along. Nonetheless even in this test case, the savings for the company and quality of work-life improvement for the employees are indisputable.

Emma Featherstone of Guardian Smarter Working Hub asks “Have emails had their day in the modern office?” There are a number of great things about this article; not the least of which are the final paragraphs dedicated to #noemail co-conspirator Paul Lancaster and his No Email Day project.

I recommend reading Emma Featherstone’s article which covers the state of email resistance briefly and well, but I also take this opportunity to repost Paul Lancaster’s No Email Day Manifesto below.

Abstract for keynote at IC WWW/Internet – #noemail

What: 13th International Conference WWW/INTERNET
Where: Porto, Portugal
When: October 25 – 27, 2014
Who: Paul Jones – Keynote

#noemail – Why you could/should/must use better ways of communicating than email

Nearly 30 years ago Paul Jones began working on and encouraging people to use the unified messaging systems that led up to what we now know as email. That was then, and this is now. Email has become a zombie that doesn’t realize that itís dead and falling apart, a vampire that sucks your life’s blood away slowly each night before bed and each morning as you wake. Paul Jones will explain why and how email must change. He will challenge technologists to move into the 21st Century by developing more and more appropriate communications and messaging technologies that are (at this point in time): highly collaborative, mobile preferred, whitelisted, terse, quick, highly interactive, context appropriate, available to all devices, and with highly manageable and customizable communications streams

Cutting off email — but not offering replacements #noemail

Several articles have come out in the past few weeks that each in their own way offer complaints about too many demands put on all of us by that old folk demon, email. While each identifies at least some of the problems with email or uses email to some extent as a stand in for information overload or for American overwork (see chart from The Atlantic below), none really offers any solution other than to explain how you should control your email usage, you should not let it dominate your life, you should take time away from devices that give you access to email.

As per usual, most all offer a list of how one should behave. If you behave in these ways, all will be well they promise. There are two problems with this approach: First, no one can follow a set of seven plus productivity rules with any consistency for any long period of time. Second, even if you were to be able to do so, the habits and expectations of others and the practices baked into the technological infrastructure that is email would eventually overtake you.

I’m not a technological determinist, but the technologies must change and are changing. Yes I want more change more control and more channels. I am not in any way advocating a return to some falsely imagined email eden. Nor do I think as some do that getting rid of email will change our social tendency to look, perhaps too anxiously, for more and more information or to bind ourselves to our celebrated overwork ethic. I hope we do address those problems. And I hope that as technologists, we can continue to develop more and more appropriate communications and messaging technologies that are (at this point in time): highly collaborative, mobile preferred, whitelisted, terse, quick, highly interactive, context appropriate, available to all devices, and with highly manageable and customizable communications streams

With Labor Day approaching, two Thompsons (Derek in The Atlantic and Clive in The New York Times) explain that we are overworked. Email is the culprit as the titles of the articles tell us. First Derek’s “The Joys and Sorrows of Late-Night Email” gives its secret away in the URL “email-is-killing-us”; there are no joys to be had. We are tethered and sorrowful. We spend too much time even during our work hours “monitoring” our work. “We are doing this to ourselves,” Derek tells us. But there is little offered in the way of relief.

image from The Atlantic

The other Thompson, Clive, is author of the wonderful “Smarter Than You Think: How Technology Is Changing Our Minds For The Better.” In his Labor Day weekend send off opinion piece “End the Tyranny of 24/7 Email,” this Thompson re-presents recent studies about how email interferes with our work and private lives citing the Daimler no-vacation-email strategy among others. Further he identifies, in one penultimate paragraph, the context collapse issue of email as well as the problem of expanded work and social expectations:

These changes canít happen through personal behavior: The policy needs to come from the top. (If your boss regularly emails you a high-priority question at 11 p.m., the real message is, ďAt our company, we do email at midnight.Ē) And some changes may seem like matters of housekeeping, but have major repercussions, like keeping a separate email box for your personal messages. You canít ignore your work inbox if thatís also the place where friends send you weepy accounts of their breakups.

For Clive, WE are not the problem as individuals, but as a socially and professionally dysfunctional society WE are the problem.

In a narrower field of play, Summer-Serenity Duvall (assistant professor of Communications at nearby Salem College) has banned student emails, purged the unfollowable rules and conscripted contexts for emailing her, as your professor, from her syllabus.

As someone who has followed this practice for over 3 years now, I applaud her and welcome her to #noemail. Each new semester, I give my students a #noemail lecture as a way to encourage them to think differently and more effectively about their communication technology usage.

But where, briefly, I differ from Dr. Duvall is that I am very happy to communicate, to interact, to carry my phone, to avoid departmentalization of my time. Pads, pods and lappys are all fine in class in many contexts — not all classes at all times of course.

The ‪#‎noemail‬ goal isn’t to regress or reject technology but to move to more appropriate technologies leaving the losers, like email, behind.

Let a thousand interactions bloom! But let none of them be email.

#noemail – Kids these days vs Banning email

Two completely different takes on email and #noemail came out last week. They are bookends to the ongoing discussion about how to communicate effectively. One looking backwards and arguing for an imagined utopia; one looking forward (or at least in the present) and arguing for better interactions and better productivity.

Starting in the present, Thomas Knoll of Primeloop talks about developing a communications culture at his business rather than an email culture in his post on Medium, “I banned email at my company.”

Haters gotta hate - email edition

Knoll acknowledges that email is hard to avoid for external interactions (but not impossible I quickly add), but that email culture can be replaced by learning to: Ask Questions, Share Information (using Hackpad), Passing Around Files (using Dropbox, Slack and Trello), Asking for Feedback (Hackpad), ToDo Lists (again Trello), Notifications (Slack), and Reporting to Others (WorkingOn).

All and all, a useful medium length post of a self-conducted best practices in communications amongst knowledge workers and coders with real results. Recommended.

That time when you were about 16 – 26 is that only time that music has been really really good. Probably several other things fit in that same category and time. For Alexis Madrigal, writing for The Atlantic, email is one of those things. Just like some one in his 40s explaining the music of his youth to death, Madrigal overexplains email and converts no one in his article “Email is still the best thing on the Internet.” If it’s so great why is email being abandoned and reengineered? Kids! Listen up! According to Madrigal: “Email was a newsfeed, was one’s passport and identity, was the primary means of direct social communication, was a digital package-delivery service, was the primary mode of networked work communication.” I mean WAS. But is no more. Kids-these-days with their Instagram, their WhatsAp, their Snapchat, their WhateverElseIsCool, they just don’t get it. They should rediscover email — and buy vinyl while they are at it.

Most of Madrigal’s article nostalgizes email, but even at that he does get something right. Whatever replaces email in whatever forms — including I agree Instagram, SnapChat etc — would be better for the customers and better for their companies in the long run if there were open standards for such services. Yes, I plan to make that case in October at the 13th annual WWW/Internet Conference in Porto, Portugal.

Challenging email: Pingly, Slack, Twitter DM & Discipline – #noemail

This past two weeks brought to my attention four challengers to email overload and a promise of more #noemail alternatives. The three applications, like many emerging alternatives, attempt to include mobile friendliness, terse messaging (sometimes with stickers or visuals), highly interactive communication and context appropriateness.

Charleston SC’s Post-Courier interviews Twitpics founder, Noah Everett, as he challenges email with Pingly. Okay not so much challenges as offers a delay of sorts. Pingly is said to come “from the phrase ‘Ping me’ (send me an email later.)” And in a display of tortured syntax: “We’re building basically from the ground up a brand new email service.” If someone is on your Pingly whitelist, their messages get marked as important. Despite the hype, Pingly is really an interactive whitelist management system for your inbox. Not #noemail.

Meanwhile, TechCrunch’s MG Siegler aka @parislemon, who himself did a brief #noemail stint, looks at signals from Twitter about extending their DM feature as an email killer. Siegler promises or predicts only a maiming of email in his title, but he opines and predicts and wishes from much more. I do too. DMs are one of my favorite features of Twitter, a back channel to the public Tweet Stream (as Siegler also notes and loves). An additional shared passion we share is for the forced terseness of Twitter communications: “But wait, Twitter DMs are only 140 characters, that will never work! In the context of email, that would very much be a feature not a bug.” But remember this article isn’t about what is now available so much as a wish list for Twitter developers.

I haven’t yet tested, Slack, which The Verge hypes as an email killer in an interview with founder Stewart Butterfield. Butterfield, himself has been #noemail for over 4 years (he says), so we can expect some insight here as well as a working product. Slack was developed, not coincidentally, about 4 years ago as a chat tool for Massive Multiuser Online games (MMO) — where terseness, interactivity, whitelists, and context control are essential. So far so good. Even better, Slack integrates communications across applications. As Butterfield says “Itís all your communication in one place, instantly searchable, and available wherever you go” or in market-speak “Itís a messaging and search platform that creates a single unified archive accessible through powerful search.” Despite the promise of #noemail, Butterfield hedges his bets by offering to integrate email into Slack in the future. In doing so, he repositions Slack from an email killer or an alternative communications integration play. The sort of Swiss Army Knife with too many specialized blades to fit into your pocket.


Vergers talk about Slack mostly loving the search but also talking about teams using Slack. And rightly dissing email.

Washington Post writer, Brigid Schulte, gets to Mailbox Zero and tells you how. Like getting into Carnegie Hall: practice, practice, practice. Well, a little more that that. Schulte proposes a set of practices that will, if followed with discipline, at least reduce your inbox size if not enhance your life. If you are anxious enough to be disciplined. What we know about people, just look at your desk clutter for a second, is that more than a few of us have that kind of self-discipline. And we look askant at those who do, seeing them as OCD or just anal. Not that Schulte’s practices are bad ones. They are very good. But they are also just simple common sense productivity practices whether in regards to email or to any other business task that can overwhelm you.

Why not just go nuclear on the Inbox at the corporate level as the German giant Daimler has done with their employees by promising to have all incoming emails received while on vacation deleted so not return to bulging inbox as reported in Financial Times (registration required)? [precis of the article here at The Atlantic without blockage].

#noemail & Anonymity and Tor

This past two days, I’ve been a bit split–talking about keeping yourself and your sources secret on one day then on how you should share knowledge (without email) the next night.

On Friday, I spoke about Tor and how it can be used (correctly) by journalists at the Reese News Lab.

And on Saturday, I gave the Robert Ballard Lecture for the Carolinas Chapter of the American Association for Information Science and Technology on #noemail. The #noemail talk is a completely updated version focusing on why email will be replaced (largely) by social and sharing, how this is already happening and what factors are driving that change.

Thanks and best wishes to El Sua

On January 30, Luis “elsua” Suarez visited our UNC School of Information and Library Science senior capstone course on Emerging Issues and Technologies to talk with us about his 6+ years without email while at IBM.

Luis brought a lot of good insight to the class as he did a Google Hangout with us from his home on Gran Canaria. Luis lives in Africa, reports in Europe and works most closely with a team in North America — without using email.

Near the end of his talk, he told us a little — very little — about his new adventure which was to start only a few days later. Luis is a charter member of Change Agents Worldwide.

Luis, who was extremely generous to spend time with us during his transition, will be moving from being a Change Agent within a very large global and hierarchical organization to advising and assisting organizations of all sizes to work better by learning about Social Business practices.

Luis has been a global presence already as has been noted in Wired, New York Times, and at Outside The Inbox dot EU (among others). His experience and personal engagement will definitely be a leader and advisor to call on.

Working with Luis has taught me not to look for the smartest person in the room but to look for the smartest network that has someone in the room with you.

Looking forward to his and CAWW’s future adventures.

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