The Real Paul Jones

Accept no substitutes

Social uber email in Business by Carolyn, Luis, Luis, and Louis – 3 stories of #noemail

Paul, · Categories: #noemail

Private social networks playing Facebook role in more workplaces (Carolyn Duffy Marsan. Network World, October 20, 2011)

In the last 18 months, hundreds of thousands of companies have signed up for private cloud-based social networking services such as Yammer, Chatter, Huddle and Jive — all of which are modeled after Facebook.

Today, millions of U.S. workers are using these social networking services on the job instead of e-mail, Intranet sites, wikis, blogs or other collaboration software. CIOs are reporting significant returns on their investments in these services, which cost $5 or less per user, per month.

“Social networking is really powerful because it allows people to have real conversations with each other, and it’s unfiltered,” says Chris Laping, CIO of the Denver-based Red Robin Gourmet Burger chain and a Yammer user. “It’s a great way for me to get a pulse check on the topics that people are talking about in the regions, whether it’s labor costs or food costs. …There isn’t a week that goes by that I don’t see some conversation on Yammer that I don’t think: ‘Wow, that’s interesting.'”

Email Driving Your Business Crazy? Dump It and Embrace Social Software! (Socialize Me. Luis Benitez. October 20, 2011)

A lot of my colleagues express amusement when I tell them that I’ve been able to reduce my inbox from 100+ emails/day to ~20 emails/day. The first question they always ask is: “How did you do it?”

It wasn’t easy and it has taken time, but I was motivated by Luis Suarez. Luis was was interviewed by Leo Laporte and Amber MacArthur in their Net@Night show last year and is living the dream: a world without email. It was one of Luis’ webinars that introduced me to the concept of moving away from email and embracing social software.

Luis Benitez includes a SlideShare from IBM’s Louis Richardson:

Benitez also includes this terse but useful summary of Richardson’s presentation:

Richardson summarizes why a business should embrace social software over email:

Open the conversation, leverage the wisdom of the crowds
Use networks and communities to target the conversation
Easily capture intellectual capital and avoid re-inventing the wheel
And most of all: It’s Easy. Low Impact. High Value!

@elsua – Luis Suarez tells #jamcamp about Living in a World Without Email

Paul, · Categories: #noemail, General

Great, if a bit noisy, hall interview with Luis Suarez at Jamcamp yesterday. He is down to three social networks: Twitter, Google Plus and IBM Connections (for work) –no Facebook (because he dislikes the Terms of Service).

Good insights. Including how to stay in contact with your clients without email.

Ciszek on #noemail

Paul, · Categories: #noemail

Thomas Ciszek of the Search Agency looks great in a bow tie as he talks about alternatives to email in this video.

#noemail at #UNC Carolina Technology Consultants Retreat

Paul, · Categories: #noemail

Carolina Technology Consultants

What: The Logic and Destiny of #noemail
When: Thursday, October 20 11:30 AM – 12:15 PM
Where: Student Union Room 3205, UNC
Who: Carolina Technology Consultants

Prezi: Here Now with The Who doing the Kids Are Alright or as


Nearly 30 years ago Paul Jones began working on unified messaging systems leading from Call-OS, USENET, WYLBUR, TSO, BITNET, DARPA, ARPA to modern (for its time) SMTP mail. That was then, and this is now. Email has become a zombie that doesn’t realize that it’s dead and falling apart, a vampire that sucks your life’s blood away slowly each night. You’ve probably noticed this yourself.

Jones has put email behind him. In an attempt to atone for his part for inflicting email on UNC, he is exploring alternatives to email with a shotgun and a wooden stake (and Facebook, Twitter, Google+, etc.) as his tools.

40 Years of email meets 11/11/11 #NoEmail Day

Paul, · Categories: #noemail

No Email Day - 11/11/11 - #noemail

Martin Bryant, writing at The Next Web (insider), covers the 40 years of email from the first email sent by MIT graduate Ray Tomlinson who was working at research and development firm Bolt, Beranek and Newman to the pending end of email and the coming of #noemail. Yes, Tomlinson confesses that his very first mail was likely gibberish or what we now call spam, likely “‘QWERTY’ or another string of characters”.

Spam continues to be part of the email life, if you can call that life. “Pingdom claims that 262 billion spam messages were sent daily in 2010, that’s 89.1% of all emails sent.” (emphasis added).

But the nail in the email coffin isn’t spam, but a changing culture that requires something better, faster, more personal, more mobile, more like IM, Messenger, GTalk, Facebook, and/or Google+. ” A ComScore study on 2010 digital trends in the US found that Web email usage saw an 8% year-on-year decline in 2010 overall, with a 59% decline in use among people aged between 12-17.” (again I add emphasis).

Perhaps with that change in mind, Paul Lancaster of Plan Digital UK has declared 11/11/11 as No Email Day. Join me in joining his Facebook group/page and by letting email alone on that special day. You’ll be glad you did.

Paul Lancaster respects email and sees it as vital. I don’t endorse that view, but I do endorse 11/11/11 as #NoEMail Day.

Email = Tetris vs Sisyphus and the Stone #noemail

Paul, · Categories: #noemail

I won’t rehearse the myth of Sisyphus here. But suffice it to say that I don’t agree with Camus when he concludes his essay “The Myth of Sisyphus”:

The struggle itself toward the heights is enough to fill a man’s heart. One must imagine Sisyphus happy.

I am happy when I play Tetris although I know that that game is only about struggle that will never end. The difference is that I decide to engage in the game myself. Sisyphus had no such choice. And I can abandon Tetris at any moment, sans the grip that the game holds on my through my own competitive nature. Again Sisyphus could not end his torment on his own.

What does this have to do with email and #noemail? A wise observation by Andrew Hyde in a tweet that returns to me via Mark Suster‘s post at titled Why Email May Be Draining Your Company’s Productivity is right on target.

@AndrewHyde tweets: inbox = tetris getting zero lines doesn’t win it just makes the next move easy.

Mark goes on in his article to talk about his own experiences with the illusive inbox zero and the impact of email and normalized email behaviors on his life as a VC and startup exec. Some of Mark’s insights as specific to his work (as he himself notes) but many are very useful in getting us all to do a bit more out of the (in)box thinking.

email is Tetris; not Sisyphus’ stone. There are alternatives. You can escape.

From “The Office” Desk Calendar of Cal Lee

Paul, · Categories: #noemail, General

A calendar page dated Wednesday August 3 showed up in my atom-based faculty mailbox today from my ever alert colleague, Cal Lee.

Angela: Um. Do you not answer e-mails anymore? Because I have e-mailed you four times asking you to come to my desk.

Phyllis: Honey, if I don’t have time to answer an e-mail, I definitely don’t have time to walk over to your desk.

Angela (R) and Phillis (L)

Angela (L) and Phillis (R)

Enterprise 2.0 = #noemail

Paul, · Categories: #noemail

The Globe and Mail reports that social software within the enterprise will soon replace email, just as Luis Suarez has been saying for the past four years.

David Stewart, Yammer’s vice-president of product management, is quoted saying (with some obvious self-interest) that: “People have seen the value that social networking has provided in the consumer space. They’ve come to recognize that as that space matures … they can do this in [the] employee space as well.” “Unlike e-mail, enterprise social networks can store and keep detailed records of public exchanges between employees and track how ideas evolve. For instance, instead of e-mailing everyone in the company with a question, employees can seek answers on the network. Not only is that less intrusive than e-mail, but it also keeps a record of the response that others can reference in the future,” Stewart adds later in the article.

Despite Stewart’s position, or perhaps because the experience it gives him, the gist of his statement which I would translate as “people know how this work in their lives in general and we know that they are using social media at work even as back channels so’s let’s make it work in a way that works for all of us and can even be legally accountable as needed” is certainly true in many good ways.

Here’s hoping active and productive use of enterprise social media will be rewarded.

Facebook strikes back at G+ w/smart friends & #noemail

Paul, · Categories: #noemail

Two announcements from Facebook yesterday are worth highlighting.

First, Facebook announced some improvements to the ways you can organize your friends. One of the nicer features is the some friends can be grouped automagically. Say, you want to post only to friends in a certain town or other common connection. Now, Facebook promises to make that Smart. They don’t promise that Smart Friends will make your friends smart or sort out those friends that are less smart though. Either would be something grand!

Further, Smart Friends borrows from News Feed by deciding who you *really* want to interact with based on the same or very similar Top Sekrit Facebook Friend Ranking Voodoo. Facebook puts it this way:

Close Friends and Acquaintances lists – You can see your best friends’ photos and posts in one place, and see less from people you’re not as close to.

There will be more interaction between Close Friends and the News Feed. That is if you add someone as a Close Friend — yes, it’s automagic but you can manually add and remove folks too — they get more News Feed points and are more likely to show up in your Feed.

And these Circles, err Friends Lists options, can be used along with privacy settings.

A very good explanation is here on the Facebook blog.

Digest Option

Second, Facebook has promised to reduce notifications from single message to periodic updates. This is presented in this way:

We’re testing a feature for people who are very active on Facebook and receive lots of email notifications from us. We’ll provide a new summary email and turn off most individual email notifications. If you want to turn them back on, there’s a control in your account settings.

Really it’s little more than a digest feature as seen on most listservs. Still it goes a long ways for many people toward reducing annoying inbox fillers. About time. Most of us have already set our notifications to “OFF”

The worry at ReadWriteWeb is that those of us who have our settings as we like them may have them reset for us. I doubt that that will be the case.

Don’t send attachments #noemail

Paul, · Categories: #noemail

State of the art File Transfer

#noemail miscellany

Paul, · Categories: #noemail

School is back in session. My son is off to Serbia for the year. And the #noemail blog posts have slacked off a bit waiting for me to catch my breath.

I’m still panting but I want to quickly add a miscellany of very recent #noemail related articles (perhaps gist for blog posts later).

In NYTimes, Noam Cohen covers Navid Hassanpour’s (a political science graduate student at Yale) paper titled “Media Disruption Exacerbates Revolutionary Unrest.” Hassanpour shows that turning off social media really aggravates rebels rather than disrupting them or quieting them.

At, Brian Solis writes of the “End of Social Media 1.0″. Solis is looking a new roles for brands as social media moves to the next stage. He ends “The end of Social Media 1.0 is the beginning of a new era of business, consumer engagement, and relevance. #AdaptOrDie”

The Next Web makes a spurious claim that there is a copyright held on the word “email” which was filed 30 years ago. Many subtle points of copyright law are skirted to get to a story that may be somewhat true. Even if a single non-unique, obvious and not completely original coinage could have been copyrighted rather than trademarked, it’s non-defensible. But here’s the article“Today is the 30th anniversary of the word ‘email’ as copyrighted by this man”.

Comediva puts email aside and introduces us to G-Male — every girl’s dream or nightmare.

Read Write Web tells us of quick changes to the Facebook News Feed in response to the growing popularity of Google Plus and predicts that Facebook, using its deeper experience, could or should win the News Stream War.

In Atlantic Monthly, Josh Sternberg writes of “Social Media’s Slow Slog Into the Ivory Towers of Academia” featuring smart quotes from old pals, Howard Rheingold and Sarah (intelligirl) Robins.

Jay Cuthrell on Too Much Text at SXSW2009 #noemail

Paul, · Categories: #noemail

I’ll expand this post later, but I wanted to be sure to get a link and note up about Jay Cuthrell aka @qthrul ‘s #noemail insights from his SXSW2009 panel “Too Much Text or When I Was Your Age, We Sent Email” at which he points out many of the problems with email and explains, correctly but perhaps a little early, why email needs to be replaced with a smarter, more integrated, faster, more mobile communications stream. Also of course, no spam! See also his slides on that page which include kittehz and his notes on LinkedIn “Will desktop email applications and the notion of email itself survive another 10 years?”

CIOs say: email is slow, inconvenient & antisocial; #noemail

Paul, · Categories: #noemail
So Long Corporate Email

So Long Corporate Email

Robert Half Technology poll of 1400 CIOs: email is slow, inconvenient & antisocial; will be dead in 5 yrs replaced by IM and document sharing and other real-time workplace communication tools

The Profits of #noemail

Paul, · Categories: #noemail


Earlier on this blog, I wrote a piece about the cost of #noemail. A personal cost really a library fine. Now, Erica Douglass of has written a kind of answer to that article within her chronicle: My 30-Day No Email Trial: The Results.

Erica goes about her #noemail experiment methodically and with some interesting assistance from some commercial software including her virtual, but part-time human, assistant, Susan. Susan is a nice touch, a custom autoresponder and junk mail deleter and summarizer of messages.

Overall, Erica — who is afterall running a consulting and speaking service — was able to save money by not doing email. She figures the profits this way:

First the cost of Susan: Susan spends about an hour a week on my email, so that’s a bit over $60/month in direct costs to me.

Next the profits as measured by RescueTime:

I went from spending 1-2 hours a day on email to 3-5 hours a week. That’s a savings of approximately 5 hours a week. At my consulting rate of $500/hour, that’s a $10,000/month savings.

Of course, not every hour I saved could be billed out at $500. But even if every hour I save is worth $50 (and I think that’s a fair assumption), I saved $1,000/month

Okay, so somewhere between $1K and $10K per month in savings as measure only during the one month of June/July. That’s a very broad somewhere across a very specific time frame. I would definitely question those results if submitted to me as a research paper by a student. Nonetheless, this isn’t a research paper as much as a personal testimony by someone who is putting her business on the line. That’s the power of Erica’s experiment. And the results when seen in that context are very promising.

As Erica says:

In other words, unchaining myself from email massively benefited me in terms of both having more time and having a better emotional state (which is, frankly, priceless.) I don’t hate waking up and getting on the computer any more. That’s huge.


MoMA: Pyramid of Digital Distractions #noemail

Paul, · Categories: #noemailpyramid of digital distractions - david mccandless

My Generation is slow on the Smartphone, slow to txt #noemail

Paul, · Categories: #noemail

The latest Pew Internet study on smartphone highlights the strong generational differences in how we access and use the internet in America. Only 19% of the respondents over 50 had smartphone compared to 52% of those between 18 and 29. Of those smartphone owners, 99% of those between 18 and 29 had sent or received txt messages, but only 78% of those over 50 had participated in txt communication (I’m presuming that those who did were communicating with people 18 – 29 ;->). The difference in accessing social networking sites was even greater with 76% of the younger group being social on their phones compared to 32% of those over 50 years of age. The groups were closer when it came to email access on their smart phones 82% to 62%.

What to make of these numbers? First that owning smartphones, using them for txting and mobile social networking are normative for the millennial generation. For the Boomers and beyond, owning a smartphone is far from normative and mobile social networking is quite rare.

My claim in the #noemail project is that communications were becoming more mobile, more social, valuing the fast more integrated and brief — and will include location awareness. The Millennials are not only leading the way but have made those behaviors a normal part of their everyday lives.

Pew Internet 2011 Smartphone Ownership and Use

Browsing the internet increases productivity & positivity; personal email decreases both! #noemail

Paul, · Categories: #noemail

In a research report, “Impact of Cyberloafing on Psychological Engagement,” to be presented at the annual meeting of the Academy of Management (San Antonio, August 14-16) Don J. Q. Chen and Vivien K. G. Lim of the National University of Singapore deliver a message about the good and bad of “cyberloafing” which includes personal web browsing, texting/chatting, and email.

The report discusses the results of two studies, one experimental and one a survey.

The experimental study found that “cyberloafing” in the place of conventional (non-internet) rest time between tasks increased productivity by 16% — and by over 39% over workers who merely changed tasks and took no breaks at all.

In the second study, a survey of randomly selected alumni of a business school, the participants were asked to differentiate between surfing and email while discussing their “psychological engagement with their work, and their positive and negative affect, or mental state”.

The findings of this study include:

– Amount of Internet browsing is significantly and positively related to such upbeat mental states as excited, interested, alert, and active, and inversely related to such negative mental states as distressed, fearful, hostile, and jittery.

— Amount of e-mailing activity, in distinct contrast, is significantly related to negative mental states but not to upbeat ones.

UPI reported on the paper under the headline Cyberloafing, the pause that refreshes. Just don’t check e-mail. on Sunday, August 14, 2011.

Martin Marks of New Yorker’s #noemail responder

Paul, · Categories: #noemail

And NO to most everything else!

Martin Marks writing in the humorous Shouts & Murmurs section of the New Yorker last October anticipates ShortMail, various email manifestos and even the #noemail project. Marks dives headlong into funny excess of rules and restrictions and denials. Recommended.


Dear Friend, Family Member, Loved One, and/or Business Associate:
Thank you for your e-mail, which, if it is under three (3) sentences long, I have read. Owing to the large volume of e-mails I’m receiving at this time, please note that it will sometimes take up to fourteen (14) calendar days, though sometimes longer (and sometimes much longer), to respond to your e-mail; in the interim, please rest assured that I am attempting to address, resolve, or think about the matter you have described, unless, of course, I’m avoiding the matter entirely…

Read more

Also recent and recommended in the same section:

The Pope’s Tweets
God’s Blog
and the fiendishly funny Text Slang for Baby Boomers

#noemail Miscellany

Paul, · Categories: #noemail


Too much social (even with #noemail )? NYTimes asks in Style

Paul, · Categories: #noemail

First this and other postings over the past year in the NYTimes Style section about the digital interface with life or somesuch show that social media has grown from technology and business into social phenomena worthy of sharing the page with essays on skirt length, fall colors, weddings and the like. I don’t mean this to be snide, but to underscore what Barry Wellman asserted — most strongly in the title of “The Internet and Everyday Life” — that the digital is life as we know it and not separate from the other parts of our lives but deeply intertwined.

But rushing ahead from that, “For the Plugged-In, Too Many Choices” describes the chaotic world of choices for digitally enable social interaction or as the URL says: Digitally Fatigues Networkers Try New Sites But Strategize To Avoid Burnout (.html).

Varieties of managing multiple networks and setting priorities are mentioned through anecdotes and vignettes including considering talking to your dinner partner rather than posting that you are at dinner on FourSquare. The particularly heinous habit of queuing up postings for timed release throughout the day is suggested!

One bright spot is yet another testimony for Fred Stutzman‘s wonderful Freedom which takes you off the net (only for laptops and desktops but not for phone or tablet) for up to 8 hours.

What does this have to do with #noemail? Just look at how email is mentioned in this article:

According to Nielsen, social networking is now the most popular online activity, ahead of sending e-mails, searching the Internet and playing games.

“I already feel like I’m experiencing slow death by e-mail.”

“Everyone is still talking about filing e-mail bankruptcy”

The only thing worse than social overload is… email.