GetSatisfaction and Gov 2.0 – #noemail to the rescuePaul, · Categories: #noemailHere and during interview and on discussion boards, I’ve offered GetSatisfaction and related socially empowered answer sites as better tools for handling customer complaints and suggestions for businesses and even schools. Add to that voting systems like Google Moderator and User Voice (this last being used at UNC – Chapel Hill for feedback on the ERP effort)
Luke Fretwell of govFresh writes a very well-argued piece. “GetSatisfaction: Tips for engaging citizens in gov 2.0″ at OpenSource.com doing a great job of expanding that same idea in the context of Gov 2.0.
Luke interviewed GetSatisfaction CEO Wendy Lea a few days ago at govFresh on the same topic. Also a good read.
What’s so great about these systems? #noemail of course. But more the technology does what the users and the providers actually want to see happen in a nice clean way. No convoluted emails or mis-sorted trouble tickets.