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Attention Users of Mosler Security Software:COMSEC GMS.(CROSS POSTED ARCHIVES/EXLIBRIS)



JUST IN CASE THIS INFORMATION HAS NOT BEEN CALLED TO YOUR ATTENTION.  THE
FOLLOWING IS A NEWS RELEASE FROM MOSLER'S  SECURITY SOFTWARE
SUPPLIER.  THEIR WEB SITE IS www.pacombell.com.au.

"As you are probably already aware, the recent demise of Mosler in the USA
has left end users of the Pacom product with obvious questions regarding
on-going support and continued product deliveries.

Mosler has distributed Pacom product solutions in North and South America
since 1985 under an exclusive agreement. With this, Mosler has marketed
Pacom solutions under a private label (OEM) branding campaign named COMSEC GMS.

Although business may seem a bit chaotic in the short term, Pacom Systems
is confident that our end-users will ultimately benefit from a
non-proprietary distribution channel which offers more choice in support
services and system integration solutions.


Help Desk Support
Pacom Systems has opened a toll free help-desk support line (1-866-TO-PACOM
or 1-866-867-2266) to deal with any technical issues that may arise with
your Pacom system. Please feel free to contact this number for technical
inquiries. In the interest of our end-users Pacom is providing this help
desk support to anyone for the next 30 days. This number will be active as
of Wednesday, August 8th, 2001.

Obtaining Pacom Parts for North and South America
Pacom Systems is currently evaluating all partnership applications for our
new non-proprietary non-exclusive distribution network of Value Added
Resellers. In the interest of our end-users, Pacom will do our very best to
select quality system integrators that will offer ongoing technical support
and application design solutions for our existing and new customers. Please
be patient during this selection process.
In the interim, Pacom will make its product available to end-users and
reputable service providers for 90 days through the above-mentioned Help
Desk line. All orders will be dispatched when Pacom Systems receives
payment in full.
We are currently gathering information from our end-users pertaining to
emergency parts required for installations that had been scheduled through
Mosler which have been left incomplete. We will work with you to do our
best to fulfil these needs. If you could e-mail a list of these emergency
parts it would be appreciated.

NOTE added 15 August 2001: Pacom hardware or software purchased through
sources other than Pacom Systems or an authorised Pacom Value Added
Reseller can not be guaranteed to have been factory tested according to
Pacom standards, nor can they be guaranteed to contain current software
and/or hardware revision updates.
In the interest of our customers and our continuing commitement to provide
quality integrated security solutions, Pacom will not support, nor can we
guarantee, the operation of products supplied through any other source.

Please e-mail us with any questions or concerns you may have regarding this
unfortunate situation. Pacom Systems will ensure that an answer to your
questions is returned as quickly as possible. Thank you for your patience
and support. "











Richard Strassberg
Kheel Director
Kheel Center for Labor-Management Documentation & Archives
Martin P. Catherwood Library, Cornell University
227 Ives Hall
Ithaca, NY 14853-3901
Telephone: 607-255-3183
Fax: 607-255-9641
http://www.ilr.cornell.edu/library/kheelcenter/

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