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Email & Increased Research Requests



In earlier emails, Rick Barry and Peter Hirsch, wondered if the example
of the Bentley Historical Library's three weeks delay in responding to
reference requests is portending the future. I think it is.

We are finding that many people, especially students with paper
deadlines fast approaching, will contact us for assistance on a World
War II topic. Since we have a limited staff that can assist with
reference requests, we have had to ask people if they intend to visit
the Institute or not. Currently we are unable to conduct any research in
our collections for on-line (or phone) patrons and must insist that
people use our facilities on-site. Those who are willing to travel to
Tallahassee are given as much assistance as staffing will allow. It is
becoming more apparent that numerous people expect your complete
collections to be online or for you to provide them with extensive
research. What is the experience of other repositories?

--
Joan E. Denman
Senior Archivist &
Archival Manager
Institute on World War II
& the Human Experience
Department of History
Florida State University
Tallahassee, FL 32306-2200
850-644-9033
Email: jdenman@ww2.fsu.edu
Institute's Email: ww2@ww2.fsu.edu
Institute's webpage: www.fsu.edu/~ww2

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